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When does the billing time start? |
Work time starts when the crew arrives at your pick-up location. Work time stops when the goods are unloaded at the drop-off location and the crew is ready to leave. |
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What is Travel Time for? |
Travel time is added to work time and is applied to compensate
for the time it takes the crew to come to your pick-up location and then to
return after the move is done. Local Zone covers all of |
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What if I am moving out of town, but not too far? |
If the drop-off location is outside the Local Zone, the same
hourly rate applies, but there will be additional travel time for the crew to
return to |
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When do I pay? |
Normally, payment in full must be received by the crew's foreman at the time of unloading at the drop-off location. |
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Which forms of payment do you accept? |
All moves are done on the C.O.D. basis. The bill must be paid in cash or with a postal money order. Sorry, but we cannot accept checks, only cash and certified checks. |
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Do you do last-minute jobs? |
Yes, of course. If you need it right away and if we have availability, we will try to accommodate you. |
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How far in advance should I reserve? |
We finalize our job schedule at around 11 p.m. for the next day, so please try to reserve before 11 p.m. if you are requesting a pick-up on the following day. Generally, reserving a few days ahead is a good idea. |
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I'll have my own truck. Can you just provide men? |
Sure, we can send you men to load or unload it. |
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I'm moving to a 2-storey walkup. Does it matter? |
Unlike most companies, we do not charge extra for stairs, unless you have extremely large and heavy item(s) such as a piano or a huge projection TV. If you have several flights of stairs a larger than usual tip amount is customary and expected. |
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My building requires special insurance. Can you provide it? |
Yes. We provide one free of charge. |